Protection Policy
This Protection Policy explains the measures we take to ensure the safety, security, and enjoyment of all visitors and participants at ImmersiON, our network of virtual reality rooms and immersive entertainment spaces. By booking a session, entering our facilities, or using our VR equipment and services, you agree to the protections, responsibilities, and standards outlined below.
Our mission is to provide an engaging and safe VR experience where guests can explore, play, and connect without risks to personal safety, data security, or overall enjoyment. Whether you are participating in single-player adventures, multiplayer simulations, or corporate team-building sessions, we are committed to delivering a protected and respectful environment.
We collect and use only the information necessary to manage bookings, facilitate your VR sessions, and improve our services. This may include your name, contact details, session history, and any safety-related information provided during registration. All personal data is securely stored and accessed only by authorized staff for legitimate operational purposes.
Guest safety is a top priority. Our VR rooms are regularly inspected, and our equipment is cleaned and maintained to the highest hygiene standards. Staff members are trained to provide guidance on headset use, motion controllers, tracking boundaries, and safety protocols. Guests must follow all staff instructions, use equipment responsibly, and avoid behaviors that may endanger themselves or others.
We maintain strict rules to ensure fair and respectful conduct. Harassment, disruptive behavior, misuse of equipment, or interference with other guests’ experiences will not be tolerated. Such actions may result in the immediate termination of your session without refund, and in severe cases, future booking restrictions.
Our payment systems use secure channels to process bookings, and we do not store full payment card details. Refunds, cancellations, and rescheduling requests follow our official booking policy, which is available at the time of reservation. Unauthorized use of another person’s booking or payment method is strictly prohibited.
All content, branding, and technology used at ImmersiON—including VR scenarios, room designs, software, and interactive features—are protected intellectual property. Unauthorized recording, duplication, or commercial use of our experiences is not allowed without prior written permission.
We encourage guests to report any technical issues, unsafe behavior, or equipment malfunctions to staff immediately. Prompt reporting helps us maintain the high quality and safety standards that make ImmersiON a trusted VR destination.
This Protection Policy may be updated to reflect new safety guidelines, legal requirements, or service enhancements. Any changes will be communicated on our official website and in our facilities. Continued participation after updates indicates acceptance of the revised terms.
By respecting this Protection Policy, you help ensure that ImmersiON remains a safe, fair, and unforgettable destination for immersive experiences, where creativity and technology come together for everyone to enjoy.