Frequently Asked Question
Question: Can I transfer my VR session credits or bookings to another person?
Answer: Not right now — all bookings and credits stay linked to the account or person who made the reservation. This helps us keep scheduling fair and prevents accidental mix-ups. That said, we’re working on a secure system where friends or family members can share game time or package benefits, making it easier for groups to enjoy ImmersiON together without any hassle.
Frequently Asked Questions
On the login page, click “Forgot Password,” enter your registered email, and follow the reset link we send. If it’s not in your inbox, check your spam or promotions folder. Still can’t find it? Contact our support team and we’ll help you get back in the Game quickly.
Refunds are available if you cancel at least 24 hours before your scheduled session. If you cancel later, we can help you reschedule instead. Contact our team with your booking details and we’ll sort it out as fast as possible.
Yes! Keep an eye on our social media for event days where you can win free playtime, join challenges, and unlock bonus VR experiences. Many of our regulars first discovered ImmersiON through these events.
You can purchase extra time, game upgrades, or exclusive experiences directly at our front desk or online. Once confirmed, they’ll be instantly added to your booking — no extra steps needed.
The Season Pass gives you access to special VR game modes, exclusive challenges, and rewards for the whole season. There’s a standard and premium version — the premium pass includes unique avatar skins, in-game effects, and perks you won’t see again after the season ends.
While direct sharing isn’t available right now, we’re working on a group-friendly system where teams can enjoy certain perks together — perfect for birthdays, team-building events, and big friend meetups.